What is the Councils Mortgage Arrears Resolution Process (MARP)?
Donegal County Council’s Mortgage Arrears Resolution Process (MARP) has 5 steps:
Step 1: Communication
Step 2: Financial Information
Step 3: Assessment
Step 4: Resolution
Step 5: Appeals
The overriding objective of MARP is to encourage borrowers to continue to meet the repayments on the mortgage/restructured mortgage as owners of the property.
We will make contact with you after more than one installment has been missed. Further follow up communications will be through reminder letter or a telephone call. It is imperative that you engage with us at an early date and to contact us in advance of a likely change in your financial circumstances that will effect your ability to repay your mortgage.
Staff dealing with Housing Loan Arrears cases may be contacted directly at (074) 9172587 or (074) 9172235. It should be stressed, that the responsibility to pay the loan remains with you as the customer at all times.
For us to help you, we will need to get up to date income and expenditure figures. This is basically a record of all income to the household (social welfare, employment, etc) and outgoings (food, mortgage, loans, insurance, etc). We have a financial statement form that we will send you which should be completed and returned with all requested supporting documentation.
We are happy to help you complete this financial statement or alternatively you may wish to seek independent advice from the Money, Advice and Budgeting Services (MABS).
Once we have the completed financial statement, we are in a position then to assess your case.
It may be necessary as part of the assessment process to arrange a meeting with you to review the financial statement submitted. We will review the financial statement and assess the mortgage, taking into account:
Once the assessment has been completed, we will consider all the alternative options. These options may include:
If none of these options are sustainable, the only other options may be:
It should be borne in mind, that if the property is surrendered on a voluntary basis, all the arrears, including any negative equity together with the cost of the associated legal fees, will be payable by the customer.
In all cases, the Council will take into account the outcome of the MARP process and the borrower’s subsequent compliance with the “surrender” agreement in the context of considering future applications for Social Housing Support.
When the Council have completed its considerations, you will be notified of the decision in writing and it will be explained clearly to you at a prearranged meeting.
You have the right to appeal:
• The decision made
• How we dealt with your case under the MARP
To appeal, please write to the Chairperson, Appeals Officer, Housing Loan Section, Donegal County Council, County House, Lifford, Co.Donegal.
The appeal must be in writing and submitted within 21 working days of our decision.
Housing Loan Section, Donegal County Council, County House, Lifford.
Tel: (074) 9172587 or (074) 9172235
The local Money Advice and Budgeting Service contact numbers are as follows:
You may be able to claim state supports, such as Mortgage Interest Supplement or Mortgage Interest Relief.
Mortgage Interest Supplement
If you are unemployed or your pay has been reduced, you may be entitled to claim a Mortgage Interest Supplement to help you with your mortgage repayments. To find out if you’re eligible for this supplement, contact the Community Welfare Officer at your Local Health Centre or visit www.welfare.ie
Mortgage Interest Relief
Mortgage interest relief is a tax relief based on the amount of mortgage interest you pay in a given tax year for your primary residence. For more information on Mortgage Interest Relief visit www.citizensinformation.ie or www.revenue.ie
Mortgage Protection Insurance/Mortgage Payment Protection Insurance
You should check the terms and conditions of your Mortgage Protection Insurance/Mortgage Payment Protection Insurance policies as they may offer some financial assistance.
www.keepingyourhome.ie is a website provided by the Citizens Information Board and MABS and the site provides comprehensive information on the services and entitlements available if you are having difficulties making your mortgage repayments.
Your home is at risk if you do not keep up payments on a mortgage or any other loan secured on it.