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Information on the Ombudsman's Office


If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.


Contact details are as follows:


Office of the Ombudsman

6 Earlsfort Terrace, 

Dublin 2,

D02 W773



Telephone: 01-6395600
Fax: 01-6395674
Lo-Call: 1890-22-30-30 (for callers outside the Dublin area)


E-mail: [email protected]




The complaints and appeal procedure does not apply to decisions of Donegal County Council where there is a statutory appeal process nor does it interfere with your rights under the Freedom of Information Act, 1997.


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