If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
Contact details are as follows:
Office of the Ombudsman,
18 Lower Leeson Street,
Lo-Call: 1890-22-30-30 (for callers outside the Dublin area)
The complaints and appeal procedure does not apply to decisions of Donegal County Council where there is a statutory appeal process nor does it interfere with your rights under the Freedom of Information Act, 1997.