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Services in Irish from DCC

 

Spoken Service

Our Customer Contact Centre on (074) 91 53900 is the first point of contact for all our services via phone. We have a number of staff there who can provide a spoken service in Irish. We encourage and invite the public to engage with us in the Irish language, be that from the Gaeltacht or from other Irish-speaking members of the public outside the Gaeltacht.

 

If you wish to be put through to another section or service, you can indicate that you would prefer to speak to someone in that service who has Irish. If the service has an Irish-speaking member of staff available, we will endeavour to provide the service in Irish on the phone.

 

If we are unable to provide a spoken service in Irish for your specific query, and if you wish to make us aware of this matter, you can contact our Irish Language Development Officer on (074) 91 72496, or at sdaimhin@donegalcoco.ie who will record your call/correspondence and seek to make improvements to the service, in conjunction with other departments of the Council.

 

 

Written Service

Correspondence

 

All members of the public have the statutory right to send correspondence in Irish, in both written and electronic format, to Donegal County Council. The Council must respond to that correspondence in Irish.

 

When you, as a member of the public, receive correspondence initiated by Donegal County Council, as a part of a wider correspondence with other members of the public, or a particular class of the public, and this correspondence is aimed at furnishing you with information, then the Council has a statutory obligation to provide that correspondence at least in bilingual format, both Irish and English.

 

If you have received correspondence in English only, and if you feel it should have been issued bilingually, and if you wish to make us aware of this matter, you can contact our Irish Language Development Officer, using the contact details below, who will record your call/correspondence and seek to make improvements to the service, in conjunction with other departments of the Council.

 

Application Forms

You have a right to receive any Donegal County Council application form in the Irish language. If you have not been able to access an Irish version of an application form, you can contact our Irish Language Development Officer, using the contact details below, who will record your call/correspondence and seek to ensure prompt availability of the application form, in conjunction with the relevant department of the Council.

 

For Irish Language service issues, please contact:

Seán Ó Daimhín, Oifigeach Forbartha Gaeilge, Comhairle Contae Dhún na nGall, Teach an Chontae, Leifear, Contae Dhún na nGall. Phone: (074) 91 72496. Email: sdaimhin@donegalcoco.ie

 

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